Assistra helps businesses answer customer questions with AI, organize conversations, connect WhatsApp, track analytics, and hand off to humans when needed.
Assistra combines AI automation, a support inbox, knowledge management, WhatsApp workflows, and analytics in one tenant-safe SaaS platform.
Answer common questions using tenant knowledge, multilingual replies, and structured AI behavior.
Create FAQs, long-form content, categories, keywords, and retrieval previews to improve answer quality.
Pause AI, take over conversations, reply from the staff inbox, and resume automation when ready.
Add a chat widget to your website and let visitors ask questions instantly.
Track usage, top up credits, and keep AI replies under billing control.
Monitor AI, WhatsApp, feedback, queues, and third-party API activity.
Assistra is built for real customer conversations: AI automation when possible, human takeover when needed, and lifecycle visibility for operational teams.
Track AI replies, fallback rate, handoff rate, credit usage, feedback, and operational health so your automation stays reliable.
Collect positive and negative feedback to understand reply quality.
Monitor AI usage, cost, handoff rate, and support savings.
Use logs and health pages to debug OpenAI, WhatsApp, queues, and APIs.
Start with credits, monitor usage, and scale your customer support automation as your business grows.