Assistra turns customer conversations into answers, leads, appointment requests, order requests, cancellation or reschedule requests, follow-ups and daily operations. You can start with an AI knowledge chatbot for FAQs, then add product, service and request workflows when your business is ready. AI asks follow-up questions and prepares records; staff review, confirm, reply and complete the work.
Assistra connects conversations, knowledge answers, customer records, requests, notifications, attachments and staff work into one operating flow. It can start as a knowledge-only chatbot and grow into fuller customer request operations.
Website Widget, WhatsApp, Telegram and Facebook Messenger feed into one tenant-isolated customer workspace.
Tenant admins add customer-facing knowledge, suggested questions, business information, policies and FAQs. If no products or services are active, Assistra can run as a knowledge-only AI chatbot.
Collect service details and preferred times, then prepare staff-reviewed appointment requests and handle changes or cancellations.
Turn product inquiries, quotation requests and repeat purchases into staff-reviewed order requests with customer-visible updates.
Staff can review inbox, chat, requests, calendar, customers, alerts, quick replies, attachments and rebuy context from a PWA.
Staff review, audit logs, attachment handling, temporary file retention and provider-aware channel controls support safer operations.
A tenant does not need a product or service catalog to begin. Add Knowledge Items for FAQs, business information, policies and onboarding answers; when you add catalog items later, the same workspace can handle appointment, order and quotation requests.
Answer FAQs, opening hours, service area, policies and general customer questions from your own Knowledge Items.
Products and services are optional at the start. Add them later when you want structured appointment, order and quotation workflows.
Knowledge chatbot conversations use the same AI reply quota and channel rules as other Assistra customer conversations.
Assistra is positioned around customer operations: staff reply, approve, assign, reschedule, cancel, complete, follow up and review customer history without treating chat as a separate silo.
Inbox, full-screen chat, quick replies, attachments, alert details, profile and PWA push notifications where supported and configured.
Appointment, order, cancellation and reschedule workflows with customer notifications and activity audit.
Today, tomorrow, upcoming appointment and preferred-time views for staff operations.
Customer identity, conversation history, purchase context, attachments and lifecycle records in one view.
Use the website widget and tenant-owned messaging accounts. WhatsApp, Telegram and Facebook Messenger operate as customer request channels, not isolated inboxes. Tenants remain responsible for their own provider accounts, approvals, fees and messaging rules.
Use analytics, tenant health, notifications, retention markers and audit logs to understand demand, staff workload, request status and operational signals.
See appointment, order, lead, cancellation and reschedule items that need staff review.
Balance assignments with availability, handoff activity and workload visibility.
Use runtime audit, attachment handling records, channel logs and tenant security events to troubleshoot sensitive actions.
Start with a trial, then choose a plan for AI replies, knowledge chatbot use, customer request workflows, Mobile Ops, channels, attachments, billing records and operational controls. No separate chatbot plan is required.