Last Updated: May 2026

Refund Policy

Payments, credit topups, and usage charges are generally non-refundable unless required by applicable law.

Credit Usage

Credits consumed through AI processing, messaging usage, or platform operations cannot be reversed after successful processing.

Billing Errors

If you believe you were charged incorrectly, contact support within a reasonable period. Assistra may review logs and usage records before deciding whether adjustments are appropriate.